Terms of Service

These General Conditions are intended to regulate the terms and conditions by which the portal charme store will govern.

The service provided by portal charme consists of making available and supplying a set of products, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented therein online.
By using the Charme portal, you imply full acceptance and agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access the store.
If you do not accept, in part or in full, any of the conditions stipulated, you should not make purchases on our website. If you access the Charme portal, you will be committing and taking responsibility for respecting the conditions set out on this page and in the Privacy Policy.
Portal Charme reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions to check for any changes or updates.

Product and pricing information
Our store informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page available. Portal Charme is committed to making its products and/or services available clearly and to correcting any errors that may occur as quickly as possible.
We present, in a concise manner, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.
Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by portal charme at any time.

The customer undertakes to fully respect the conditions and rights referred to, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from Portal Charme. Portal Charme cannot be held responsible for any improper use of such products.

Available payment methods

• credit card
• ATM
• Mbway
• Paypal
• Between others

Once payment is complete, Portal Charme will proceed with a standard check so that the order can be processed and sent. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase conditions at Portal Charme

All products and/or services available in the store can be purchased, except in cases of stock shortage or limited stock, as well as in products made to order, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances, they will be duly identified on the Charme portal.
If the product is no longer available after the purchase has been completed, ​portal charme undertakes to contact the customer, by telephone or email, as quickly as possible in order to expedite the process with the customer.

Fees and taxes

On the Charme portal, the prices shown are in EURO (€), with the appropriate VAT and tax rates being applied in accordance with current law, which are already included in the price shown.

Order cancellation

The customer may cancel an order placed while it is being processed. Please inform Portal Charme using the following email address: sac@portalcharme.com

If the cancellation request is made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Portal Charme is not responsible for possible delays in processing order cancellations.

Portal Charme reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical issues beyond the control of Portal Charme.

Free Resolution

The customer has the right to terminate the contract within 7 (seven) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, they may do so by email at ​sac@portalcharme.com

When terminating the contract within the legal period, in addition to returning the product, the customer must return any gifts that accompany the main product. Portal Charme must refund the amount paid within a maximum period of 7 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.

The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.

Any refund procedure will be processed as provided for in the legislation in force in Decree Law no. 24/2014.
Complaints

The customer may submit a complaint regarding any issue, act, information or service provided, by contacting the email address sac@portalcharme.com

Disclaimer

Portal Charme is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
​portal charme is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen event in the delivery of orders.
PROCESSING OF PERSONAL DATA
Please review the Privacy and Cookie Policy.
APPLICABLE LAW – JURISDICTION
This contract is subject to Portuguese law and legislation in force.